KUALITAS PELAYANAN PUBLIK DI PT YAMAHA SUKAMAKMUR KABUPATEN GORONTALO
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Institusion
Universitas Muhammadiyah Gorontalo
Author
Siti, Rohania
Subject
H Social Sciences (General)
Datestamp
2023-08-15 05:16:10
Abstract :
This research aims to determine the quality of public services at PT. Yamaha Sukamakmur, Gorontalo Regency. This research method uses a qualitative type. The results showed that the Public Service at PT. Yamaha Sukamakmur, Gorontalo Regency, especially in the delivery order service is of low quality. Of the five indicators used as instruments, it shows that there are 3 (three) indicators that are considered to have fulfilled the physical evidence indicators, assurance indicators and empathy indicators. Meanwhile, the other 2 (two) indicators, namely the reliability indicator and the responsiveness indicator, have not been optimal. This can be seen from the complaints of people who use the delivery order service where orders often occur, such as the condition of the goods that are not suitable, such as the wrong size, the wrong color or the quality of the goods that do not meet their expectations and orders that do not arrive at the promised time, for example in the occurrence of an order transaction.
This research aims to determine the quality of public services at PT. Yamaha Sukamakmur, Gorontalo Regency. This research method uses a qualitative type. The results showed that the Public Service at PT. Yamaha Sukamakmur, Gorontalo Regency, especially in the delivery order service is of low quality. Of the five indicators used as instruments, it shows that there are 3 (three) indicators that are considered to have fulfilled the physical evidence indicators, assurance indicators and empathy indicators. Meanwhile, the other 2 (two) indicators, namely the reliability indicator and the responsiveness indicator, have not been optimal. This can be seen from the complaints of people who use the delivery order service where orders often occur, such as the condition of the goods that are not suitable, such as the wrong size, the wrong color or the quality of the goods that do not meet their expectations and orders that do not arrive at the promised time, for example in the occurrence of an order transaction.
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