KUALITAS PELAYANAN PENGURUSAN KARTU PENCARI KERJA (AK-1) DI DINAS TENAGA KERJA DAN TRANSMIGRASI KABUPATEN GORONTALO
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Institusion
Universitas Muhammadiyah Gorontalo
Author
Pakaya, Sri Mevitha Putri
Subject
H Social Sciences (General)
Datestamp
2023-08-29 06:43:28
Abstract :
This research aims to determine the Quality of Service for the Management of Job Seeker Cards (AK-1) at the Department of labor and Transmigration, Gorontalo Regency. This type of research uses a qualitative approach with descriptive research. The results are based on research findings that the service for obtaining a job seeker card (AK-1) at the Office of Manpower and Transmigration of Gorontalo Regency is not of good quality. Of the five indicators used as instruments, it shows that there are only two indicators that are considered to have been fulfilled, namely the reliability indicator seen from the accuracy and accuracy of the officers in the process of printing the job seeker card (AK-1) produced, and the assurance indicator seen when the applicant takes care of the job seeker card (AK-1) there is no charge. The other three indicators are considered unfulfilled, namely tangibles, responsiveness, and empathy. Judging from the inadequate condition of the facilities, the staff's low response to the applicant when applying for a job seeker card (AK-1) and the officers being unfair in providing services.
This research aims to determine the Quality of Service for the Management of Job Seeker Cards (AK-1) at the Department of labor and Transmigration, Gorontalo Regency. This type of research uses a qualitative approach with descriptive research. The results are based on research findings that the service for obtaining a job seeker card (AK-1) at the Office of Manpower and Transmigration of Gorontalo Regency is not of good quality. Of the five indicators used as instruments, it shows that there are only two indicators that are considered to have been fulfilled, namely the reliability indicator seen from the accuracy and accuracy of the officers in the process of printing the job seeker card (AK-1) produced, and the assurance indicator seen when the applicant takes care of the job seeker card (AK-1) there is no charge. The other three indicators are considered unfulfilled, namely tangibles, responsiveness, and empathy. Judging from the inadequate condition of the facilities, the staff's low response to the applicant when applying for a job seeker card (AK-1) and the officers being unfair in providing services.
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