HUBUNGAN WAITING TIME TERHADAP KEPUASAN PASIEN RAWAT JALAN DI WILAYAH KERJA PUSKESMAS POPAYATO
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Institusion
Universitas Muhammadiyah Gorontalo
Author
Polumulo, Septia Ningsi
Subject
RA0421 Public health. Hygiene. Preventive Medicine
Datestamp
2023-11-10 05:01:04
Abstract :
One form of service quality that patients often complain about is waiting times. Waiting time is the length of time a patient waits for health services until they are examined by a doctor. The patient's time will influence the patient's assessment of service satisfaction at the Puskesmas. Waiting time is divided into three, namely the patient's waiting time when registering at the counter until getting a queue number, the patient's waiting time to get a doctor's examination, the patient's waiting time to get medicine. Patient satisfaction is a feeling of joy. someone who comes from a comparison between enjoyment of a product's activities and expectations. Patient satisfaction is seen from 5 aspects of responsiveness, reliability, guarantee, empathy, physical evidence. The aim of the research is the relationship between waiting time and outpatient satisfaction. Quantitative research design with a cross sectional approach. The population is 80 patients visiting the Popayato Community Health Center. The total sample was 80 outpatients or total sampling. The results of the study showed that the waiting time in the aspect of patient registration waiting time was the fastest, namely 65 people (81.25%) and 1 person (1.25%) was dissatisfied, while patients who said the waiting time was long were in the satisfied category. as many as 2 people (2.25%) and dissatisfied as many as 12 people (15%) with pValue = 0.000 <0.05. Suggestions are expected for the Popayato Community Health Center to be able to evaluate patient satisfaction and take action to increase patient satisfaction and take action to increase patient satisfaction in particular and improve the quality of service in general.
One form of service quality that patients often complain about is waiting times. Waiting time is the length of time a patient waits for health services until they are examined by a doctor. The patient's time will influence the patient's assessment of service satisfaction at the Puskesmas. Waiting time is divided into three, namely the patient's waiting time when registering at the counter until getting a queue number, the patient's waiting time to get a doctor's examination, the patient's waiting time to get medicine. Patient satisfaction is a feeling of joy. someone who comes from a comparison between enjoyment of a product's activities and expectations. Patient satisfaction is seen from 5 aspects of responsiveness, reliability, guarantee, empathy, physical evidence. The aim of the research is the relationship between waiting time and outpatient satisfaction. Quantitative research design with a cross sectional approach. The population is 80 patients visiting the Popayato Community Health Center. The total sample was 80 outpatients or total sampling. The results of the study showed that the waiting time in the aspect of patient registration waiting time was the fastest, namely 65 people (81.25%) and 1 person (1.25%) was dissatisfied, while patients who said the waiting time was long were in the satisfied category. as many as 2 people (2.25%) and dissatisfied as many as 12 people (15%) with pValue = 0.000 <0.05. Suggestions are expected for the Popayato Community Health Center to be able to evaluate patient satisfaction and take action to increase patient satisfaction and take action to increase patient satisfaction in particular and improve the quality of service in general.
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