PENERAPAN NEW PUBLIC SERVICE (NPS) DI BALAI PRASARANA PERMUKIMAN WILAYAH GORONTALO
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Institusion
Universitas Muhammadiyah Gorontalo
Author
Hadi, Minarti
Subject
H Social Sciences (General)
Datestamp
2023-11-14 01:36:37
Abstract :
This research aims to determine the implementation of the New Public Service (NPS) in the Gorontalo Region Settlement Infrastructure Center. The research method uses a qualitative type. The research results showed the indicators of serving citizens, not customers are not optimal. The researcher?s findings are that public services are still often provided by several employees who expect compensation from the people who need the service, especially contractors. The indicator of prioritizing the public interest (Seeks the Public Interest) is not optimal, because there are still many public complaints related to employee indiscipline in fulfilling office working hours, which has an impact on public dissatisfaction with public services provided by the Gorontalo Regional Settlement infrastructure Center. The indicators of strategic thinking, acting democratically (Think Strategically, Act Democratically) organzed bye the Gorontalo Regional Settlement Infrastructure Center are optimal where the decision-making process, both policy and technical always, involves, the community thus the program implemented is in acc ordance with community needs.
This research aims to determine the implementation of the New Public Service (NPS) in the Gorontalo Region Settlement Infrastructure Center. The research method uses a qualitative type. The research results showed the indicators of serving citizens, not customers are not optimal. The researcher?s findings are that public services are still often provided by several employees who expect compensation from the people who need the service, especially contractors. The indicator of prioritizing the public interest (Seeks the Public Interest) is not optimal, because there are still many public complaints related to employee indiscipline in fulfilling office working hours, which has an impact on public dissatisfaction with public services provided by the Gorontalo Regional Settlement infrastructure Center. The indicators of strategic thinking, acting democratically (Think Strategically, Act Democratically) organzed bye the Gorontalo Regional Settlement Infrastructure Center are optimal where the decision-making process, both policy and technical always, involves, the community thus the program implemented is in acc ordance with community needs.
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