Interpreting Methods And Strategies Employed By Customer Service Officers At Denpasar Tourist Information Centre
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Institusion

Universitas Airlangga

Author

Desak Kadek Mila Millenia

Subject

G154.9-155.8 Travel and state. Tourism 

Datestamp

2020-10-26 09:42:03 

Abstract :
There were several important points that could be concluded from this final report about interpreting methods and strategies employed by customer service officers at Denpasar Tourist Information Centre. First was about what are interpretation methods frequently used by customer service officers at Denpasar Tourist Information Centre. There were two interpreting methods that used by customer service officer, those were consecutive and simultaneous interpreting method, but the most frequently used was consecutive interpreting method. The customer service officers used these two interpreting methods in a different situation while serving the customers. And the next was about the strategies to avoid misinterpreting. The customer service officers used three of twenty-seventh strategies mentioned by Li (2018). Those are anticipation, summarizing, and skipping. The customer service officer used those methods because according to them, there were only those three strategies in avoid misinterpreting. 

File :
1. COVER.pdf
2. TABLE OF CONTENTS.pdf
3. CHAPTER I INTRODUCTION.pdf
4. CHAPTER II COMPANY PROFILE.pdf
5. CHAPTER III DISCUSSIONS.pdf
6. CHAPTER IV CONCLUSION AND SUGGESTION.pdf
7. REFERENCES.pdf
8. APPENDICES.pdf
9. PERNYATAAN KESEDIAAN PUBLIKASI.pdf