HUBUNGAN DIMENSI MUTU PELAYANAN KESEHATAN TERHADAP TINGKAT KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PADANG SELASA KECAMATAN ILIR BARAT I KOTA PALEMBANG TAHUN 2021
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Institusion
Universitas Sriwijaya
Author
ANISA HAWARI (STUDENT ID : 04011181823009)
Muhammad Aziz (LECTURER ID : 0014097308)
Mariana Mariana (LECTURER ID : 0010038105)
Muhammad Aziz (LECTURER ID : 0014097308)
Mariana Mariana (LECTURER ID : 0010038105)
Subject
R5-920 Medicine (General)
Datestamp
2022-01-13 08:28:38
Abstract :
Background: Quality health services are the implementation of health services approaching the level of perfection according to the code of ethics and standards that have been set. The level of perfection of the quality of health services is assessed from the level of patient satisfaction. Assessment of patient satisfaction through the dimensions of the quality of health services consisting of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), and tangible (physical appearance). The purpose of this study was to determine the relationship between the dimensions of the quality of health services and the satisfaction level of outpatients at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City. Method: This type of research is an observational analytic study with a cross sectional design. The sample in this study were outpatients at the Padang Selasa Public Health Center who met the inclusion criteria. The sample in this study amounted to 90 people with purposive sampling technique. Results: There was a significant relationship between the dimensions of health service quality reliability (p=0.001), responsiveness (p=0.000), assurance (p=0.000), empathy (p=0.001), and tangible (p=0.000) with the satisfaction level of outpatients in Padang Selasa Public Health Center. Tangible variable was the most dominant factor related to outpatient satisfaction at Padang Selasa Public Health Center. Conclusion: There was a relationship between the dimensions of the quality of health services with outpatient satisfaction at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City.
Background: Quality health services are the implementation of health services approaching the level of perfection according to the code of ethics and standards that have been set. The level of perfection of the quality of health services is assessed from the level of patient satisfaction. Assessment of patient satisfaction through the dimensions of the quality of health services consisting of reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy), and tangible (physical appearance). The purpose of this study was to determine the relationship between the dimensions of the quality of health services and the satisfaction level of outpatients at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City. Method: This type of research is an observational analytic study with a cross sectional design. The sample in this study were outpatients at the Padang Selasa Public Health Center who met the inclusion criteria. The sample in this study amounted to 90 people with purposive sampling technique. Results: There was a significant relationship between the dimensions of health service quality reliability (p=0.001), responsiveness (p=0.000), assurance (p=0.000), empathy (p=0.001), and tangible (p=0.000) with the satisfaction level of outpatients in Padang Selasa Public Health Center. Tangible variable was the most dominant factor related to outpatient satisfaction at Padang Selasa Public Health Center. Conclusion: There was a relationship between the dimensions of the quality of health services with outpatient satisfaction at the Padang Selasa Public Health Center, Ilir Barat I District, Palembang City.
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RAMA_11201_04011181823009.pdf
RAMA_11201_04011181823009_0014097308_0010038105_02.pdf
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RAMA_11201_04011181823009_0014097308_0010038105_06_ref.pdf
RAMA_11201_04011181823009_0014097308_0010038105_07_lamp.pdf
RAMA_11201_04011181823009_TURNITIN.pdf
RAMA_11201_04011181823009_0014097308_0010038105_01_front_ref.pdf
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