Hubungan Mutu Pelayanan Dengan Kepuasan Pasien Rawat Jalan Pada Poli KIA Di Puskesmas Gunung Sindur Tahun 2020
Total View This Week0
Total View This Week0
Institusion
Universitas Pembangunan Nasional Veteran Jakarta
Author
Ersarani Aldrina Ramadhanty, .
Subject
HQ The family. Marriage. Woman
Datestamp
2021-07-12 03:37:09
Abstract :
Background : the maternal mortality rate (MMR) in 2015 was still 305 / 100,000 live births. And the infant mortality rate (IMR) was 32 / 1,000 live births in 2015. According to 2019 health profile data, Low Birth Weight (LBW) is the highest cause of infant mortality aged 0-28 days in Indonesia, amounting to 35.3%. Puskesmas Gunung Sindur had a very high number of LBW babies at Gunung Sindur Puskesmas, which is 160 LBW babies (8.95%). This study aims to determine the correlation between service quality and patient satisfaction at the ANC service. Method : This research used quantitative method with cross-sectional approach. It was conducted in January 2021 with a total sample of 172 people. The sampling technique was accidental sampling. This research use chi square statistical tests and collected the data by using kuesioner. Result : This research showed that there were a correlation between service quality based on the dimensions of tangible, reliability, responsiveness, assurance, and empathy with antenatal care (ANC) patient statisfaction (p-value = 0.000). Conclution : The suggestions for health centers are to improve the service quality for the ANC service so it will make the mother and child health be better. Keyword : Service Quality, Patient Statisfaction, ANC
Background : the maternal mortality rate (MMR) in 2015 was still 305 / 100,000 live births. And the infant mortality rate (IMR) was 32 / 1,000 live births in 2015. According to 2019 health profile data, Low Birth Weight (LBW) is the highest cause of infant mortality aged 0-28 days in Indonesia, amounting to 35.3%. Puskesmas Gunung Sindur had a very high number of LBW babies at Gunung Sindur Puskesmas, which is 160 LBW babies (8.95%). This study aims to determine the correlation between service quality and patient satisfaction at the ANC service. Method : This research used quantitative method with cross-sectional approach. It was conducted in January 2021 with a total sample of 172 people. The sampling technique was accidental sampling. This research use chi square statistical tests and collected the data by using kuesioner. Result : This research showed that there were a correlation between service quality based on the dimensions of tangible, reliability, responsiveness, assurance, and empathy with antenatal care (ANC) patient statisfaction (p-value = 0.000). Conclution : The suggestions for health centers are to improve the service quality for the ANC service so it will make the mother and child health be better. Keyword : Service Quality, Patient Statisfaction, ANC
Download
book
BibTex
Latex, Jabref
cloud_download
Original Resource
url resource Institution
