PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP E-SATISFACTION PENGGUNA APLIKASI MYSILOAM DI KOTA PALEMBANG
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Institusion

Universitas Katolik Musi Charitas

Author

Gracely, Paskah Clarisa

Subject

H Social Sciences (General) 

Datestamp

2024-03-19 07:50:47 

Abstract :
This study aims to determine and analyze the variables of E-Service Quality and E-Trust have a positive and significant effect on E-Satisfaction of MySiloam application users in Palembang City. This research is quantitative research using primary data. This research uses non-probability sampling technique with purposive sampling method with a sample of 100 respondents who are individual users of the MySiloam application in Palembang City. The results obtained showed that the E-Service Quality and E-Trust variables had a positive and significant influence on the E-Satisfaction of MySiloam application users in Palembang City. Keywords: E-Service Quality, E-Trust, E-Satisfaction, Application 

File :
EM-2024-2022004-cover.pdf
EM-2024-2022004-abstract.pdf
EM-2024-2022004-attachment.pdf
EM-2024-2022004-complete.pdf
EM-2024-2022004-summary_id.pdf
EM-2024-2022004-tableofcontent.pdf
EM-2024-2022004-chapter1.pdf
EM-2024-2022004-chapter2.pdf
EM-2024-2022004-chapter3.pdf
EM-2024-2022004-chapter4.pdf
EM-2024-2022004-chapter5.pdf
EM-2024-2022004-conclusion.pdf
EM-2024-2022004-reference.pdf