Abstract :
Based on data Badan Pusat Statistik Indonesia 2019, the contribution of the
logistics business sector to the Gross Domestic Product in the second quarter amounted to
Rp 220.6 trillion. Logistics growth ranges from 12-13% or above the level of Indonesia
economic growth. PT. Suryagita Nusaraya is a logistic freight forwarder handling various
cargoes including irregularity cargo which is according to GSBU is an occurrence of
irregularities in services field. However, its implementation is not in accordance with
standard operating procedures, consisting of overload cargo, missing cargo, damage
cargo and found cargo. Irregular cargo handling is a solution to this deviation. Therefore,
the researchers examined in more detail the handling of irregularity cargo at PT. Suryagita
Nusaraya Bandung.. The study used a descriptive exploratory method with a qualitative
approach. Purposive sampling technique with semi-structured interviews and reduction
analysis techniques, presentation, conclusion drawing, data verification and triangulation.
The results of this study found that in 2019 the company encountered three irregularity
cargo, two overload cargo and one damage cargo. In practice the company had carried
out according to existing procedures, but still had problems handling it. These problems
are the difficulty of communicating with airlines in determining the responsibility for the
cargo damage incident, so that quite a lot of time is consumed by both officers and
customers. The recommendation that was obtained was the creation of a special division
in handling cargo damage in order to improve communication between airlines and
companies, as well as making special terms & conditions regarding cargo damage to
clarify the company's position in the event of damage to cargo in the field..
Key words : irregularity cargo handling, overload cargo, missing cargo, damage
cargo, found cargo.