LEADERSHIP OPTIMAZATION ON THE HEAD ON
INTERNAL SERVICES POLICY MAKING TO
IMPROVE THE QUALITY OF PUBLIC SERVICES (Case
Study of the Development of Intestment and Services
Integrated One Door District. Jombang)
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Institusion
Universitas Darul ulum
Author
Arinda, Mirna
Subject
Ilmu Pemerintahan
Datestamp
2024-10-09 08:17:44
Abstract :
Leadership is a leader who is the main factor in the implementation of public policy making as well as the way of policy making. With the suitability of the policies implemented, it will later affect the improvement of the quality of public services. The purpose of this study is to determine the method or strategy in optimizing leadership in policy making and to determine the improvement of the quality of public services at the DPMPTSP office of Jombang Regency. This study uses a descriptive qualitative method. The results of the study of the head of the office using a democratic leadership style that makes optimization, namely the head of the office evaluates the performance of all divisions in order to make new breakthroughs to always improve the quality of excellent service. As well as an increase in the quality of public services in the ideals of excellent service quality, transparency, accountability, conditional, participatory, equal rights, balance of rights and obligations.
Leadership is a leader who is the main factor in the implementation of public policy making as well as the way of policy making. With the suitability of the policies implemented, it will later affect the improvement of the quality of public services. The purpose of this study is to determine the method or strategy in optimizing leadership in policy making and to determine the improvement of the quality of public services at the DPMPTSP office of Jombang Regency. This study uses a descriptive qualitative method. The results of the study of the head of the office using a democratic leadership style that makes optimization, namely the head of the office evaluates the performance of all divisions in order to make new breakthroughs to always improve the quality of excellent service. As well as an increase in the quality of public services in the ideals of excellent service quality, transparency, accountability, conditional, participatory, equal rights, balance of rights and obligations.
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